Senior IT Support Specialist

Roles & Responsibilities:

• Provide IT support for office staff and visiting missions, covering hardware, software, conferencing, network, and security.
• Diagnose and resolve complex IT issues, ensuring compliance with technology standards and security policies.
• Deliver training, support technology adoption, and maintain vendor relations.
• Support installation, maintenance, and upgrades of local networks and communications infrastructure.
• Monitor technology trends and participate in business continuity activities.

Qualifications & Competencies Required:

• Bachelor’s degree in IT, Engineering, or a related field.
• Strong knowledge of IT technologies: Windows platform, Microsoft Office, M365 (including Co-Pilot/AI), networking, and videoconference facilities.
• Understanding of Microsoft Active Directory, DNS services, and other networking methods.
• Knowledge of IT Service Management and ITIL best practices.
• Experience with Agile methodologies such as Kanban, Scrum, or SAFe.
• Excellent written and verbal communication skills in English.
• Strong customer service orientation and ability to work under pressure.

Please mail your updated CV to hotjobs@sureevents.com with the Job Code in your subject line.